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Frequently Asked Questions


HAVE A QUESTION OR WANT TO BOOK?

CALL US (905)233-4732

Click the tabs below to expand the F.A.Q. for more information.

GENERAL QUESTIONS

What are your office hours?

Elite Sports Tours office is open Monday to Friday from 9:00 AM EST - 5:00 PM EST. 

Why do people travel with Elite Sports Tours?
How can I get updated information on your upcoming trips?
What forms of payment do you accept?
Is airfare provided?
Do you sell tickets only?

BUS TOURS

Are kids allowed on your sports trips?

Children of all ages are welcome to travel on our family-themed tours; however children under two (2) years of age are not permitted on select tours. Babies and infants under 24 months travel free provided that they do not occupy a seat. If you want your baby to have a seat, you must purchase a ticket.

Parents are reminded that many of our tours -- unless specifically advertised as being for the whole family -- are intended for adults and may not be enjoyed by, or be suitable for, children.

This policy is subject to change at the discretion of management.

What if the weather is bad, does the tour still go?
I have a group, can I get a discount?
When is final payment due?
I have a group, can I get a discount?
Will we receive our package tickets in the mail or do we have to pick them up?
Can we purchase insurance from Elite Sports Tours?
What does Single, Double, Triple and Quad mean?
How much luggage am I allowed?
How much spending money should I take with me?
What can I bring back duty free from the US?
What identification should I take with me?
Where do the tours depart from?
Do the Coach Buses have washrooms?
I have a medical condition that requires me to have the front seat. Can you reserve that for me?
Why do I have to sign a Liability Release Form?

SPORTS TRAVEL PACKAGES

How come I can't get a price over the phone?

Pricing isn't available over the phone as pricing is based on a variety of things including availability of tickets and hotel. In order to get you the best possible price we require all of your trip details such as what city you want to visit, hotel dates, room occupancy, what games you want to see, what seat location you prefer, etc. Pricing for hotels and tickets vary depending on a variety of factors and we want to make sure we get the most accurate pricing to ensure we can deliver on the packages we quote you. If you fill out a request form, a representative will get back to you with a free price quote asap.

I have a quote and want to change some things, can I do this?
I have a quote and want to book?